Sr. Specialist, Operations Training

Job Description
This role will be responsible for helping train team members during the launch of our ever-evolving store technology systems. As the number one QSR Pizza brand on the planet, Domino’s strives to push the limits of what is possible in the food delivery space. We are at the cutting edge of restaurant innovation. That kind of ambition means we are constantly bringing new technological innovations to life in Domino’s stores across the globe.
The perfect candidate for this role has a passion for technology, training, and learning. They are curious about technology and excited to bring it to life with new learners. They’re organized and able to manage the creation, completion, and review of multiple training materials simultaneously. Finally, they are comfortable training both virtually and in-person in a group setting.
(60%) Discovery, Development and Facilitation
Work alongside the technology team to understand all the operating modules of Pulse 4.0
Design and deliver training to franchisees and other key stakeholders on new operations technology processes, tools and initiatives
Partner with subject matter experts to ensure all training materials are accurate and timely
Lead in-person and virtual training sessions for Franchisees in support of Pulse 4.0
Travel to and work alongside the test and pilot stores throughout the US, to understand behaviors and new routines that need to be taught/changed/created. Report regularly to appropriate teams, any findings that are material.
Ensure the primary modules meet or exceed current levels of operational execution:
Order-taking, Makeline, Dispatch, Back Office, Cash Management, Inventory Management, TM Management, and any Technology Enhancements (GPS, DSS, SFM) are functioning as designed.
(30% ) Meetings, Inform, Review
Attend regular meetings (Virtual or in person) with the Technology Teams
Attend regular meetings (Virtual or in person) with the test store franchisee(s)/DCOs
Ensure all Managers remain informed and consulted with respect to enhancements and proposed changes that impact any of the optimal behaviors within the circle of Operations or Management modules.
Attend and participate as required, for all road shows, franchisee meetings and rallies as the official operations representative for Pulse 4.0.
(10%) Follow-Up and Administrative
Ensure communications are maintained between the Restaurants, Franchisees, US Operations Teams and the Technology Teams.
Provide recommendations for improvement/enhancements based on first-hand knowledge and comprehensive research and polling as the project grows to Generally Available.