Sr. Software Engineer - Global Operations

Job Description
Visa Inc is looking for a dynamic Senior Software Engineer to join a newly formed automation engineering team in Visa’s Global Operations organization at US Ashburn VA office. As a Senior Software Engineer on the Automation Engineering team, you will pave the way for our most important initiative in automation and tools development for mission critical 24/7/365 operations for Visa’s key products and services, network operations, endpoint network implementation, system change execution and ITSM processes.
Principle Responsibilities/Key Results Areas:
This position plays a key role in executing to Visa’s automation journey through process automation initiatives and will help us build automation first muscle and mindset across organization by providing technology to build, architect, and partner with stakeholders in our frontline operations functions.
The position provides technical expertise to drive Global Operations process automation and tools development in order to build efficient process and change execution with target of reduction in time, effort, cost, and manual errors driving precision focus on primary objectives of high availability and customer satisfaction in most efficient manner.
This is a critical role with technical automation responsibility and accountability to deliver automation and tools development to automate routine tasks, standard operating procedures, change procedures, monitoring procedures, smart alerting, incident mitigation procedures, reports generation, impact analysis, system health-checks, automated ticket triaging, patching execution and validation, dynamic real-time topology mapping, 360 degree real-time asset visibility with AI search, automated response to production events, customer 360 degree view, priority call routing, AI powered call classification with real-time customer insights, email/tickets parsing and auto triage, auto swat calls, chatbots, predictive customer personalization, predictive issue remediation and various other operational tasks for the company's global infrastructure and service portfolio including real time authorizations, tokenization, clearing, settlement, digital processing, and many value added services.
The position requires deep technical thinking, hands-on technical skills to develop and deploy automation solutions. We are looking for self-motivated individual who is passionate about automation engineering and takes pride in their deliverables. A successful candidate will bring experience to drive the transformation of Visa's global operations toward next-generation operational capabilities with a focus on using the latest innovations in Automation and AIOps.
You'll have responsibility and accountability across areas, including:
- Execute automation initiatives for mission critical 24/7/365 operational procedures that are used to operate applications, services, networks and systems in a multi-datacenter and multi-processing environment across various locations around the world.
- Function as a key software engineer contributing directly to automation development, continuously enhancing it to drive automation adoption, AIOps adoption and next generation tooling to increase efficiency, productivity, and precision operation.
- Closely partner with various operations teams to understand various operational procedures, monitoring/alerting solutions, change procedures, phone management, ticket support and execute strategic automation plan to drive efficiency and accuracy.
- Apply creative thinking/approach to determine solutions that further automation goals and align with our technology strategy.
- Drive adoption of internally developed and external tools/technologies that lead to efficiency.
- Train and collaborate with operations staff on the operation of automation systems and tools, and support their implementation, including the development of training material, standard operating procedures, and validation testing.
- Build and maintain source code repositories for all automation code
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.