Sr. Site Reliability Engineer - Containerization Technology

Job Description
Visa’s Technology Organization is a community of problem solvers and innovators reshaping the future of commerce. We operate the world’s most sophisticated processing networks capable of handling more than 65k secure transactions a second across 80M merchants, 15k Financial Institutions, and billions of everyday people. While working with us you’ll get to work on complex distributed systems and solve massive scale problems centered on new payment flows, business and data solutions, cyber security, and B2C platforms.
The Opportunity:
The Product Reliability Engineering group is looking for a bright, passionate, and dedicated employee to join in 2nd Level Applications Support team as a Senior Site Reliability Engineer. In this role you will be responsible for supporting various Digital projects and supporting our production transaction processing systems. These systems are truly the backbone of our business and process millions of transactions daily.
The Senior Site Reliability Engineer is part of a team responsible to provide successful implementation and management of Visa services (applications under PRE PPD- OVN and Token Services in the production, CTE or pre-Prod environments), ensuring the service meets the corporate quality, security, and compliance standards, and providing the documentation for the ongoing support and maintenance of the systems.
Essential Functions:
Responsible for providing 24X7 Application Support across multiple Visa applications.
Responsible for applying code and operation break fixes and other proactive maintenance activities to keep the services up and running.
Responsible for evaluating the Issues reported by Visa clients and members and providing ongoing solutions.
Responsible for managing the performance and tuning of several Visa applications.
Will be responsible for managing the service and ticket SLAs and managing the workflow to achieve the SLAs.
Work will involve collaborating with multiple stakeholders in Technology – O&
I, Product Development, Product teams.
Assessing reliability and ensuring Operational Acceptance Criteria are being met.
The Skills You Bring:
Energy and Experience:
A growth mindset that is curious and passionate about technologies and enjoys challenging projects on a global scale.
Challenge the Status Quo:
Comfort in pushing the boundaries beyond traditional solutions.
SRE Expertise:
Expertise in Application Support, problem solving for critical applications.
Builder:
Experience automating and deploying modern services and applications with quality and scalability.
Learner:
Constant drive to learn new technologies such as Angular, Kubernetes, Docker.
Partnership:
Experience collaborating with Product, Test, Dev-ops, and Agile/Scrum teams.
We do not expect that any single candidate would fulfill all of these characteristics. For instance, we have awesome team members who are really focused on building scalable systems but didn’t work with payments technology or web applications before joining Visa.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.