Sr. Manager, Video Operations, Direct-To-Consumer

Job Description
The Sr. Manager of Video Operations will oversee the Global distribution and support of NBCU’s digital properties including live streams and VOD assets to internal and external distribution partners and platforms. The Sr. Manager will oversee the operations in a Digital Operations Center that will facilitate the monitoring and control of the video deliveries and associated infrastructure. The operation will include real-time monitoring of live streams and VOD delivery workflows, through a set of data aggregation tools across the entire distribution chain.
Lead the management team, operations, and support personnel to ensure the availability and reliability of NBCUniversal assets distributed to Peacock App and the end consumer
Coach, mentor, lead, train, and manage a diverse team for overall organizational success
Primary Stakeholder for a specific product under Digital Operations (Live Events, Digital Control Room Operations, Testing, Operational Readiness. Linear Streaming, VOD, or Ad Integration)
Own and manage strong working relationships with internal brands and external partners
Optimize and schedule all resources needed throughout the Operations team
Manage operators and supervisors, including escalation, resolution and reporting across the Global digital footprint
Lead strong partnership with our engineering and digital teams to implement new technologies, resolve partner issues, and maintain minimal on-air disruption
Review and manage all employee schedules and staff supervisors accordingly during peak windows
Track all Maintenance windows and ensure they will not impact on-air production