Sr. Director, People Operations

Job Description
The Sr. Director of People Operations is a key leader of the Galileo People Team with the opportunity to rethink the way the team executes its people operations. You are passionate and excited to solve big workforce management challenges in the context of a seasonal summer camp business, which operates in more than 80 geographies and hires more than 2,000 summer staff within a five month period each year. In this role, you will help design and build a scalable people operations system that ensures staff are quickly and effectively hired and onboarded, have an exceptional employee experience from application to offboarding, and are set up for success to start their roles at camp.
Reporting to the SVP, People, you are an operator at heart and adept at integrating the needs of multiple stakeholders and priorities and translating that into systems and processes that work both for our summer staff and our internal HQ teams. You are people-centered, a systems thinker, and deeply believe in the need for collaborating with others and across multiple teams to get to the best outcomes.
YOU WILL BE ACCOUNTABLE FOR
People Operations and Summer Staff Experience
Manage and design the Seasonal Summer Staff journey, to ensure an efficient and engaging process from offer signing to the last day of camp, including streamlining the onboarding processes and communications to guide new hires in completing necessary tasks promptly.
Envision, design and build a People Operations System that ensures seamless integration across all People processes and platforms to support our unique business context and future growth. This will span talent acquisition, onboarding, payroll, performance management, and employee engagement.
Evaluate and lead the selection and customization of new technology tools where necessary. Manage vendor relationships across the different HR platforms on the People team.
Lead and design a strategic and thoughtful staff engagement plan from application to offboarding.
Manage a small but mighty 2-4 person team of year-round and seasonal people operations staff.
People Analytics and Reporting
Refine our people analytics approach, including progress monitoring and reporting, and measuring the efficacy of processes and systems to help the team make data-driven decisions on performance.
Create a reporting system that drives actionable insights within the People team and across the organization.
Summer Staff Onboarding
Ensure more than 2,000 new summer staff are effectively onboarded and excited to start their role with campers. This requires an adaptive approach to address blockers, implement redesigns, and communicate changes and decisions across key teams.
Collaborate with the Talent Acquisition team, People Services (HR) team and Field Operations team to design a thoughtful and engaging onboarding process that also ensures compliance with all relevant employment laws and regulations.
Uphold Galileo's commitment to diversity, equity, and inclusion, and actively seek out opportunities to promote these values across all your work.
YOU ARE
You are inspired by Galileo’s mission and purpose. Innovation education, project-based learning, and working in a professional, welcoming, camp-inspired culture sound like things you’re ready to sign up for.
An operations self-starter and innovator. You aren’t afraid of a complex or ambiguous challenge, are motivated by simplifying structures and systems whenever possible, see solutions that others may not yet, and feel responsible for getting things done.
A proven operator at scale. You have a deep understanding of what it takes to build sophisticated systems across multiple users and platforms at scale that effectively leverage technology, processes and human capacity to drive results and an exceptional user experience. You are adept at both getting into the weeds and pulling up at a strategy and vision altitude to understand what needs to happen at a system-wide level to move things forward.
A great partner (and thought partner) who communicates openly and honestly, sharing and building upon diverse perspectives. You incorporate input from across functions and organizational levels, and have a knack for keeping everyone moving in the same direction.
An effective team builder. You create the conditions for your team to leverage their diverse strengths and perspectives to achieve shared goals. You celebrate wins, coach staff toward success, and foster an environment where innovation and collaboration can thrive.
COMPENSATION
We anticipate the compensation for this Full-Time, exempt, position to be $120,000-$150,000. Exact compensation may vary and will be based on multiple factors, including geography and professional experience.
BENEFITS
No-cost medical insurance for employees (additional plans and options to add dependents available at cost)
Vision and Dental Insurance
401k benefits after 1 year of employment
Flexible Paid Time Off - time off is not limited, and we strongly recommend that employees take time off to rest and recharge. Sick pay is accrued in accordance with local laws.
Unlimited free camp for your child(ren), OR two free weeks to be gifted (including AM/PM Extended Care)
$50 Friends and Family Discount for Galileo Camps
Priority scholarship nominations for Galileo Camps
Generous parental leave and extensive support with leave planning
Employee Assistance Program, options for life insurance, and more!
WORK LOCATION
Remote, work-from-home, location is possible in the following states:
California, Colorado, Illinois, Massachusetts, Texas, North Carolina, New York, or Washington. We are only able to employ candidates who are based in the states listed here.
Employees located in the San Francisco Bay area adhere to a hybrid office and work-from-home policy. Galileo Headquarters is located at 111 Myrtle St, Ste 300, Oakland, CA 94607.
SCHEDULE &
TIME COMMITMENT
This is a full-time position, averaging 40 hours per week. While we prioritize work-life balance, there may be times when additional hours are necessary to meet deadlines and ensure the success of our programs. Additionally, HQ staff are expected to visit camp locations from June through August to experience camp first-hand and support our teams on the ground;
10-15% travel may be required for those located outside of a camp territory.