Sr. Director, Na Innovation, Design

Job Description
About Innovation and Digital Partnerships
The Innovation and Global Digital Partnerships organization defines the next phase of Innovation for Visa through our global network of Innovation Centers and leads the development and commercialization of Visa products and solutions for Big Tech, Fintech and Platform partnerships.
Visa’s Innovation team drives growth and evolution of customer-centered, market-leading products and services, from the ground up. Bringing together product managers, category experts, design practitioners, strategists, and technologists, we tackle key portfolio challenges to unlock new growth opportunities and create purposeful new payment and commerce experiences to power global commerce ecosystems.
Role Description
Leading our North America Product Innovation Design team, you will grow our product design practice and develop next-generation payment services. As a Senior Director, you will lead a team of UX designers and partner with product and technology groups, driving market responsive, fit for purpose use cases and value propositions.
In this role you will be engaging with big tech and fintech clients along with issuers, acquirers, and merchants, to build best-in-class design experience across a wide consumer, business, government, digital and data product portfolios. Partner with Product team to clearly define the user journeys to achieve competitive advantage for new features, by driving compelling enterprise customer and end-user experience design, compliant with regulatory standards.
This role reports to the VP, Head of North America Innovation, and is based in San Francisco.
Responsibilities
Build, inspire, and lead a multi-disciplinary product design team with deep research, UX/UI, rapid prototyping, piloting &
testing expertise.
Impact the business by broadening its understanding of current problems and long-tail opportunities. Tackle undefined and unique challenges with longitudinal and iterative cross-sectional research, analysis, and applied strategy.
Evolve product and CX strategies mindful of dynamic market shifts in North America, emerging technologies, design and technology trends.
Lead design for the product innovation pipeline – from discovery and design, to launch, testing and optimization – to deliver exceptional pilot experiences within regulatory constraints.
Grow and establish new research, design and technology partnerships required for scaled execution and delivery.
Communicate effectively within and beyond the role, demonstrating the ability to influence executive leadership.
Collaborate with internal and external stakeholders to align diverse perspectives and ensure meaningful business outcomes.
Cultivate strong relationships with technology and business partners, working together to translate business strategies into innovative products and user experiences.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office two days a week, Tuesdays and Wednesdays with a general guidepost of being in the office 50% of the time based on business needs.