Sr. Consultant, Technical Solutions

Job Description
Team Summary
Cybersource, a Visa company, is a global leader in eCommerce payment management. Cybersource was one of the world's first payment gateways, connecting online merchants to payment networks, including Visa. Today, Cybersource offers a full-service payment management platform for eCommerce merchants, combining global payment processing, fraud management and payment security systems
What a Senior Consultant - Partner Enablement Manager does at Visa:
Senior Consultant - Partner Enablement Manager (PEM) are the main technical liaisons for Cybersource’s client base.We are currently looking for a Sr. Consultant PEM for the Cybersource Customer Support team to manage the relationships with our high value global reseller partners.This individual will be responsible for engaging our reseller partners on new products, requirements, and issue management, and the individual will have a vital role in ensuring that our partners’ integrations are functioning optimally.The candidate will also work with our Alliances organization in fostering the relationships with our valued partners, and will play a key primary role during business reviews, trainings, and presentations
In this role, you are expected to:
Primary technical point of contact for our high-value global reseller partners, addressing any technical challenges or payment questions that may arise
Oversee and coordinate implementations with reseller partner, and provide consultative integration guidance for new partners/merchants
Educate partners on how new CyberSource products and functionalities may contribute to and enhance their business models
Define engagement process and the operating model between reseller partner, merchants, and Cybersource teams
Own production issues end-to-end from escalation to resolution and client communication
Champion product enhancement requests with our cross-functional teams and be the voice of Product Readiness back to the partner
Lead product trainings and workshops, works with internal training teams to build out Best-In-Class training for partner support teams and the partner clients
Build and maintain deep product knowledge in CyberSource products and services
Partner with our Alliance team to build relationships with technical and business contacts with our resellers
Drive a partner-centric ethos within the Client Service team, Technical Account Management, Implementation Support and any other partner-focused resources such as Product Support. Engineers and Product Readiness
Travel may be required (up to 5% travel)
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.