Sr Cloudops Engineer (Developer Relations)

Job Description
Your Career
Cloud Ops forms part of the Cloud Services team that has an exciting and challenging mission:
Build, deploy, operate, scale and maintain company-wide platforms (PaaS) for customer facing Palo Alto Networks solutions. While various development groups focus on building our platforms, Cloud Ops provides operational/engineering support for both the platform as well as the product teams that leverage the platforms.
We are a trusted partner to our clients based on proven track record to meet Service Level Agreements (SLAs) for specific services we charge our clients Platform Operations, Service Support, and Cloud Engineering. We have two additional services that round out CloudOps Architecture team and Finops.
Your Impact
Support and maintain global application production environments
Automate common, repeatable tasks at large scale
Install, configure, and upgrade custom and packaged applications
Be an escalation point for issues as required
Design and maintain production monitoring systems
Troubleshoot performance and stability issues using a wide variety of tools
Evaluate and manage application and environment security
Follow change management processes during implementations
Work in a diverse and global team environment
Cross-train with other global team members
Seek opportunities to streamline standard operating procedures through automation
Promote the CloudOps and SRE mindset