Specialist - Operations Innovation

Job Description
The Ops Innovation Team is committed to improving the lives of global store team members and operators for the Domino’s of today and of tomorrow. Everything Ops Innovation works on should positively impact one or more of these items:
time to competency, product consistency, speed of service, waste reduction, and team member sentiment.
The Specialist – Operations Innovation will leverage their operations experience, creative thinking, and project management skillset to lead innovation projects and consult on new digital and product innovations. In this exciting hands-on role, you’ll lead cross-functional teams, interact with vendors, launch pilots in stores, and deliver innovative solutions to make, bake, and deliver products more efficiently.
60% Consult and Partner on Product and Digital Innovation Projects
Represent the voice of operations while consulting on product and digital innovation projects. Advocate for our in-store team members and operators to ensure any change will work efficiently for our store operators.
Coordinate and lead hands-on cross-functional demos in the DIG for tools, smallwares, or processes that support product innovations.
Develop and manage project plans for items supporting product launches like smallwares, baking platforms, cut table tools, and delivery bags. This includes developing project timelines, refining equipment with procurement and vendors, and collaborating with training on documenting processes.
30% Innovation Project Management
Provide support to the Manager – Operations Innovation on strategic projects by executing tasks, supporting in-store pilots, analyzing data, and preparing presentations.
Proactively and independently lead tactical and strategic projects from start to finish using the Ops Innovation Stage-Gate process:
Stage 1:
DiscoveryLead brainstorming sessions to identify the problems we are trying to solve.
Build project charters and supporting documentation.
Stage 2:
PretotypeBuild rough pretotypes out of cardboard or buy items online and test them in the DIG.
Collaborate with procurement to begin to identify potential vendors.
Work with cross-functional teams like QA, Safety, Standards, and Legal to ensure the innovation will meet their requirements.
Stage 3:
PrototypeLead a 1-2 store test in Team USA and franchisee markets.
Coordinate all tasks like delivering equipment to stores, ensuring the store GM and above store leadership are aligned and trained, being in store to collect feedback, tracking and logging all feedback.
This phase will likely require travel to a single market for 3-4 days.
Develop trip reports and log learnings in a centralized location.
Stage 4:
PilotMake improvements to the innovation based on learnings in stage 3, communicate changes to procurement and the vendors.
Expand the test to a larger scale pilot in 10+ stores.
Coordinate all logistics of the pilot like equipment delivery, in store support, training, and collecting feedback through a survey and Teams meetings.
This phase will likely require travel to multiple markets for 3-4 day trips.
Develop trip reports and log learnings in a centralized location.
Stage 5:
General AvailabilityCoordinate tasks to make the innovation generally available for franchisees and Team USA to purchase or use.
Lead cross-functional teams including Training, Activation, Procurement, and Equipment &
Supply (E&
S).
Collaborate with Analytics &
Insights (A&
I)to run an analysis on how the innovation is performing in stores and impacting metrics.
Visit stores to collect operator feedback on how the innovation impacts their operations.
Create and survey early adopters to collect wholistic feedback for improvement. Continue to partner with procurement and the vendor to refine the innovation as needed.
10% Administrative
Participate in team meetings and strategic planning.
Support tours and events at the DIG.
Using a template, provide recurring status update reports on projects.
Conduct stage gate meetings between each stage of the project and present recommendations to senior leaders.