Spare Parts Manager

The Spare Parts Manager is responsible for managing the overall spare parts execution for KPI. The spare parts manager will work to ensure proper levels of critical spare parts are purchased and maintained at our spare part warehouses. In conjunction the Spare Parts manager will work within their team to foster additional spare part sells among KPI’s new and existing customers working with Sales, Project Management, Lifetime Services, as well as directly with the customer.
1. Develop, execute, and maintain best in class Standard Operating Procedures (SOP) for inventory stocking and removal along with yearly and monthly location cycle counting and price adjustments.
2. Work with procurement and our vendors/partners to provide the best possible pricing for KPI.
3. Establish relationship with client/customer on how to best support the equipment at their facility through parts inventory, availability, and lead times.
4. Ensure Recommended Spare Part Lists (RSPL) are developed for every job in coordination with Sales and Project Management.
5. Procurement, management, and delivery of associated RSPL to respective system project sites.
6. Efficiently manage incoming part orders from customers using email, phone, etc.
7. Ensure accurate and timely part orders, warranty, and return tracking/handling.
8. Foster relationship with Sales, Project Management, Customer Service, and LifeTime Services departments to facilitate timely completion of all projects.
9. Coach and manage direct reports to deliver the objectives of the department by establishing goals and performance expectations through ongoing performance feedback and reviews.
10. Deliver within department budget by actively being involved with project meetings, employee time tracking and customer billing.
Requirements
Vocational school, related military experience, or job experience equivalent. BS/BA in related field preferred.
5 years of experience managing inventory/parts within a customer service business.
Management experience with 5+ years of progressive leadership experience in a large and multi-site setting, characterized by a high level of service, employee engagement and a culture of accountability preferably in automotive, automation, or logistics industry.
Must have a strong customer focus and be able to build relationships effectively and quickly, establish trust, respect, competence, and confidence.
Natural self-starter, decisive, high energy, and can-do attitude.
Strong organizational and project management skills.
Demonstrates high ethical and professional standards.
Proven ability to recruit, develop and retain staff.
Excellent communication both oral and written communication and demonstrated skill to work with all levels of employees.
Experience in Microsoft Office suite.
This position oversees employees of the department (2-5) and is responsible for the performance management and hiring of the employees within that department. Employees will be across multiple KPI locations.
Regular travel to KPI COEs (up to 20%) required as necessary.
Benefits
Medical Insurance
Dental Insurance
Vision Insurance
Health Care Concierge Service
401(k) Retirement Plan (Pre-tax &
Roth)
Company paid Basic Life Insurance, Short-Term Disability &
Long-Term Disability
Voluntary Life &
AD&
D Insurance
Voluntary Accident, Critical Illness &
Hospital Indemnity Insurance
Pet Insurance
Milk Stork Program
Wellness Program with gift card redemption and wellness challenges
Paid Time Off (Vacation, Sick &
10 Holidays)
Training &
Development
KPI Solutions provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by states, federal, or local law.