Spa Supervisor (Full-Time)

Job Description
As the Spa Supervisor, you are responsible for ensuring luxury and tranquility await our Guests at our Willow Stream Spa. You will be providing support to our staff, ensuring seamless transitions and service from check-in to check-out and everything in between.
Hourly Rate:
$28.38
What you will be doing:
Ensure Guest and Colleague satisfaction at all times by ensuring that safety and service are the spa's top priorities
Performs supervisory duties including leading, coaching, performance management, counseling, scheduling and supervision of staff
Promote sales of spa services and retail utilizing your extensive knowledge of all products and services
Coordinate support staff schedules and time off requests/ trades to ensure adequate staffing
Assist Experience Coordinators and Attendants as needed throughout the day and as coverage for sick calls
Assist Spa Manager with facility maintenance and work orders to ensure peak operational performance
Maintain through knowledge of competitors including locations, product offerings, pricing and promotions
Administer and implement spa operations training (i.E. telephone etiquette, guest relations, sales, services, etc)
Perform Spa tours for potential clients as needed
Support the fitness coordinator with wellness offerings and the maintenance of the Fitness Center
Maintain close and effective working relationships with other departments
Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
Focus attention on guest needs, remaining calm and courteous at all times
Promote and enforce health and safety awareness as well as to have a complete understanding of the emergency procedures
Establish, update and adhere to hotel and departmental policies, procedures and service standards
Contribute to the improvement of the operation by contributing ideas, making suggestions and holding regular departmental communication meetings