Software Engineering Manager

Job Description
The Customer Service Management (CSM) Omnichannel team is developing the application that enables customers to provide service and support for their external customers through communication channels such as web, email, chat, telephone, and social media. Our engineers are focused on design, development and customer support of these channels in collaboration with various engineering teams.
What you get to do in this role:
Manage Omnichannel Customer Service Management product development activities
Lead the engineering team in designing and developing products supporting chat capabilities and CCAAS integrations.
Work with productmanagement, design, support andother dev teams to create high-qualitysolutions
Manage daily activities of thedevelopmentteam
Solvedifficult and sometimes ambiguousproblems
Manage departmentalresources, staffing, mentoring, andenhancing and maintaining a best-of-classengineeringteam