Site Reliability Engineer - Federal

Job Description
Please Note:
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.
The Federal SRE Team has3 shifts that provide 24x7 production support for our Government Community Cloud infrastructure.
Below are some highlights.
4 Day work week (Sunday to Wednesday OR Wednesday toSaturday)
No on-call rotation
This is a 1stshift position with work hours from 8 a.M.
- 6 p.M. Pacific Time with one-hour break
What you get to do in this role:
The SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow infrastructure. The SRE is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.
To accomplish this the team combines software development, networking and systems engineering expertise with a strong desire to be challenged by problems of scale and complexity and to make services better for our customers.
Do you:
Have a passion forDevOps, Automation and Scripting?
KnowLinux systemsin depth?
Havesoftware developmentbackground?
UnderstandObservability and Monitoring?
Have Experience withCloud technologies– Azure, AWS ?
Write code toautomaterepetitive tasks?
Smile when youtrouble shootandsolve an issue in London from your laptop inSan Diego?
Have years of experience accumulated in roles like IT Operations, SoftwareDevelopment,or Systems Engineering?
Answer 'yes' to these questions and you are in the front row for a position as SRE at ServiceNow. Go ahead, hit the Apply button and let's have a chat about your skills and experiences.
Want to know more about us?
Now that we have set the pace, keep reading if you want to understand more about ServiceNow as a company and the SRE role.
As an Engineer on the SRE team you will:
Provide relief and sustainable resolution to issues within our infrastructure.
Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
Drive monitoring and automation initiatives