Service Technician

About Us:
Established in 1942, Eriez is a global leader in separation technologies. Our commitment to innovation has positioned us as a driving market force in several key technology areas including magnetic separation, flotation, metal detection and material handling equipment. Our 900+ employees are dedicated to providing trusted technical solution to the mining, food, recycling, packaging, aggregate and other process industries. Headquartered in Erie, Pennsylvania (USA), Eriez designs, manufactures and markets on six continents through 12 wholly owned international subsidiaries and an extensive sales representative network.
About the Role:
We are looking for a Service Technician to join our aftermarket team with a focus on metal detection equipment. In this role you will ensure we are providing prompt, superb technical service, spare part quotes and repair to new and existing customers to create and maintain long-term partnerships.
Responsibilities:
Assist with service calls and repairs both at Eriez and customer facilities
Work closely with inside sales and further build the relationship with sales and aftermarket
Build and maintain strong, long-lasting customer relationships through new offerings to improve the value proposition of relevant equipment embedded in their business
Work closely with sales representatives and customers by phone and email to solve service, repair, warranty and parts related problems
Up to 50% Travel with sales representatives and make sales calls and presentations to educate our customers on the Eriez Aftermarket offerings
Act as liaison between customers and representatives in the field (both domestic and international) and various Eriez home office departments
Process spare parts inquiries, quotes and orders, including the submitting of ER’s related to parts requests
Process warranty orders as required
Prepare weekly and monthly reports for your area of responsibility
Requirements
Bachelor’s degree;
Bachelor of Science, business management, technical or equivalent work-related experience
2-4 years of sales / manufacturing experience, preferably industrial equipment and / or equipment aftermarket sales &
service
Ability to handle details of service, spare parts, and equipment repair inquiries, including commercial and technical issues and work effectively under pressure
Understanding of electronics with a base understanding of mechanical systems
Ability to work with people at end-user, distributor / dealer, OEM, representative and inside levels with little supervision
Excellent communication skills including business / technical writing and formal presentations
PC skills, fast, accurate keyboarding and proficiency with current software including word processing, spreadsheet, and presentation applications. Experience with JD Edwards a plus
Willingness and aptitude to learn new products and tools to fulfill responsibilities
Strong decision-making, planning and project management skills. Demonstrated leadership ability
Benefits
401(k)
Employer 401(k) matching
Dental insurance
Disability insurance
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Hourly Pay:
- $24/hr. to $28/hr.