Service Portfolio Manager

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Computer Science
Job Description
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
About the team
Working within a larger team with global accountability for Portfolio Management, Asset and Configuration Management you will part of a small team providing Portfolio Management globally for all Worldpay Solutions, Products and Services.
What you will be doing
Working as part of a team you will implement &
support best practices and procedures for Portfolio Management.
You will be responsible for building and maintaining Configuration Management Database (CMDB) foundational data;
Solution, Product and Services in addition to some CMDB operational data, ensuring Service Commitments are mapped to Clients and Applications correctly.
You will be required to assist in the development, and implementation, of effective procedures and processes for accurately tracking &
accounting for Solutions, Products, Services and their commitments and the clients consuming them through their lifecycles,
Ensuring Products and Service attributes and relationships are correct in the CMDB by providing guidance to stakeholders, performing data certification exercises and direct updates when required.
Provide input where Products and Services overlap to reduce organizational cost and complexity.
Working with Product Management, provide input to new Product and Service discussions to ensure awareness of what is already available.
Support Audits and proactively identify risk areas and advise on mitigation.
Strong senior stakeholder management and the ability to articulate the value of Portfolio Management processes to the business
Develop training material and presentations, educating project and operational personnel in the requirements for foundational data in the CMDB.
Ensure that KPIs, SLAs etc., are met,
You will provide day to day operational support to the Portfolio Management Lead.
What you bring:
Fluent English verbal and written communication skills,
Hands-on experience of ServiceNow toolset and other Product Management tools such as Salesforce,
Ability to work independently and be self-motivated with personal initiative,
Ability to see structure and bring order to undefined (or poorly defined) processes, as well as develop and implement processes,
Must be comfortable in a fast-paced, dynamic environment, able to handle multiple tasks simultaneously,
Ability to follow process and demonstrate high degree of accuracy/quality,
An understanding of the Common Service Data Model (CDSM).
Added bonus if you have:
An understanding of Solution, Product and Service concepts
Experience of Merchant Processing
Knowledge of PowerBI and ability to use data insights to present business cases.
ITIL v4 Foundation certification preferred.
Understanding of Service Level Agreements
What we offer you
Competitive salary and benefits
Variety of career development tools, resources and opportunities
The chance to work on some of the most challenging, relevant issues in the payment industry
Time to support charities and give back in your community
Privacy Statement
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EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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