Service Desk Administrator Ii

Job Description
The IT Service Desk Administrator II will be primarily responsible for providing world class IT user support to meet our technical business needs. Job responsibilities include Desktop support, End user support, system and infrastructure configuration and support. Tooling required to simplify and improve configuration, and end user management. Support responsibilities will be for the local site and remote support of our employees across Guardant’s global operations.
Essential Duties and Responsibilities:
Familiarity with the Mac OSX / Windows desktop systems and an ability to provision and troubleshoot issues with these key end user platforms.
Administration of SaaS based tools such as Office 365 including Teams and Sharepoint/OneDrive, Google for Business, Jira &
Confluence, Okta, Zoom,Box, GitHub, RingCentral, Druva, and other applications as assigned.
Administration of Mobile Device Management for all corporate Enterprise systems.
Experience with Device Management tools such as Jamf, Microsoft Intune, and VMWare Workspace One.
Experience managing help requests and projects with IT ticketing systems such as JIRA and ServiceNow.
Excellent documentation skills with attention to process detail which allows individuals working with you to understand the changes, and perform your procedures.
The ability to provision and configure various Network infrastructure components:
Cisco Meraki, Juniper, Brocade.
Able to develop and replicate (automate) actions associated with policies of standard operating procedures.
Administration of Lab computer systems and instrument installation support.
Administration of Zoom/Teams Audio-Visual experience.