Service Department Supervisor

Job Description
We're searching for a Service Department Supervisor to spearhead the smooth operation, coordination, and client satisfaction of our Service Department. Collaborating closely with the Service Department Field Supervisor and Administrators, the chosen candidate will orchestrate the seamless scheduling of service calls, ensuring precise information dissemination and communication. In this role, the Service Department Supervisor will take charge of streamlining customer requests, managing essential documentation, and organizing technician schedules while also overseeing reporting and analysis duties.
Key Responsibilities
- Strategically planning and organizing service requests, including estimating time and materials, overseeing subordinate staff, and maintaining comprehensive records and reports.
- Ensuring meticulous documentation of project-related information for clarity, documentation, and presentation to upper management.
-Assisting in creating service proposals, invoices, and other pertinent documentation.
-Engaging with clients to discern and define service needs, objectives, and scope.
-Providing support for administrative tasks such as photocopying, faxing, and filing, as well as managing telephone communications.
-Collaborating effectively with team members, emphasizing punctuality, adherence to deadlines, cooperative problem-solving, and transparent communication.
-Fostering trust and rapport with stakeholders through consistent displays of integrity, courtesy, and accountability.