Service Department Administrator

Job Description
The incumbent will provide integral support to project administration and management within the Service Department, working with the Service Department Supervisor to ensure seamless coordination of service calls, accurate information documentation, and meticulous data entry. Responsibilities include but are not limited to facilitating, documenting, and analyzing customer requests, essential documentation, and technician schedules.
The role necessitates exceptional multitasking abilities and a strong aptitude for customer service. Prospective candidates should embrace a collaborative character, as joining our team entails contributing to a culture of continuous process refinement and mutual advancement. A proactive attitude toward embracing change and adapting to novel strategies is imperative. This position is office-based, with standard hours from Monday to Friday, 8:
00 AM to 5:
00 PM.
Assists the Service Department by performing the following:
Assisting in preparing project proposals, invoices, and pertinent project documentation.
Maintaining meticulous records of project information for documentation, clarification, and presentation to management.
Engaging with clients to discern and delineate project requisites, scope, and objectives.
Aiding in the oversight and monitoring of project advancement, scheduling, and status.
Providing general assistance to Project Administrators when required.
Furnishing support with miscellaneous data entry tasks.
Additionally, the role entails fulfilling general administrative duties within the Office Administration domain, encompassing:
Handling incoming calls, screening, and directing them appropriately.
Assisting with various clerical tasks such as photocopying, faxing, filing, and collating.
Other duties may be assigned.