Service Coordinator

MSI Viking is a leading supplier of precision measuring technologies known for our consultative and collaborative approach. We understand our customers' unique needs and provide tailored solutions to meet them. With a wide range of metrology products, ISO 17025 accredited calibration services, dimensional inspection, repair services, and custom-engineered solutions, MSI Viking delivers excellence in precision measurement.
We are currently seeking a skilled and customer-focused Customer Service Coordinator to join our team. In this role, you will manage customer inquiries, resolve customer issues, and ensure customer satisfaction. You will serve as our customers' main point of contact and work closely with our sales and technical teams to provide a seamless customer experience.
If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we would love to hear from you. Join the MSI Viking team today and help us continue to grow and excel in precision measurement.
Duties/Responsibilities:
Process customer purchase orders and create work orders
Receive and process shipments for customer's equipment
Provide exceptional customer service and ensure client satisfaction
Research and provide solutions for customers regarding suitable vendors
Communicate effectively with clients to provide updates on service status
Monitor and resolve any issues or concerns raised by clients
Requirements
Strong organizational and multitasking skills
Excellent communication and interpersonal skills
Attention to detail and problem-solving abilities
Proficient computer skills, including Microsoft Office Suite
Ability to work independently and as a part of a team
Able to lift up to 50lbs.
Bending, kneeling, standing, grasping objects required
Education and Experience:
High school diploma or equivalent
Previous experience in customer service or service coordination
Experience in the Metrology industry is a plus
Benefits
Competitive pay based on skills and qualifications
Working with a great team
401k with Company match
Paid vacation