Service And Training Manager

The Service and Training Manager is to promote the values and culture of Happier by being a leader. This position will oversee New Restaurant Openings, management training programs, restaurant visits and ongoing personal development training and for exempt and non-exempt employees and assist in recruiting.
This leader will manage ensuring our systems and content are effective and engaging for the end user. In addition, this energetic leader will partner with the Operations and Human Resources team to assist in creating and launching new policies, programs, and training curriculum, lead training, fill learning gaps, evaluate employees, and create learning solutions that help employees achieve their best work. The person in this role will also ensure our teams are 100% compliant in adherence to all legal requirements.
The successful candidate will be open to and thrive in ever evolving circumstances and have a strong ability to gather and implement “best practices” throughout the organization.
The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.
About 154 Scott Ave - SAA Building
154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa &
Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities.
Training Responsibilities and Duties:
· Write and create new, effective, and engaging training materials, policies and programs for operations.
· Manage all learning content for FOH and BOH team members and managers.
· Manage New Manager Onboarding program (ie. schedules, required certifications, etc.)
· Assist in creating, updating, and assigning Talent Development Programs (eg. Sr. Manager to AGM, Bar Manager)
· Manage the New Restaurant Opening process, content, team and timeline
· Assist with planning, preparation and execution of all Talent Development driven events and conferences.
· Analyze customer reviews on a consistent basis to identify property-level and organization-wide training needs
· Follow-up on all outstanding certifications and training requirements to ensure 100% completion.
· Litigation Control:
Avoid legal challenges by adhering to all state/federal regulations and the Employee Handbook
· Conduct restaurant Training Audits
· Record all ServSafe Manager Certifications, Food Handler Cards and E-Signatures
· Support restaurant operations with shift coverage when needed
Requirements
· Bachelor’s Degree
· Strong internet/web-based recruiting platforms a plus
· MS Suite
· Knowledge of Harri HCM Platform
· Passion for the brand and developing others
· Effective teamwork skills
· Strong communication skills (verbal, non-verbal, and electronic)
· Genuinely friendly interpersonal skills
· Entrepreneurial mentality – Must be a self-starter and excellent time management skills.
· Strong internet/web-based recruiting platforms a plus
· Vision for the future of Learning and Development in a constantly evolving world
FLSA Working conditions:
· Ability to work a flexible schedule as needed.
· Job Type:
Full Time
Benefits
Health Care Plan (Medical, Dental &
Vision)
Paid Time Off (Vacation, Sick &
Public Holidays)
Family Leave (Maternity, Paternity)
Free Food &
Snacks
Training &
Development
Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.