Service Account Representative

Job Description
Overview:
The primary responsibility of the Customer Sales Representative is to grow the aftermarket sales through preventive maintenance agreements and various other service offerings. This will be achieved by closely working with a Sales Team and the Service department along with contacting existing customers and prospects in the market, actively promoting our service products.
Responsibilities:
Actively contact customers and prospects by phone, email and in person to promote the company and generate sales leads for the entire range of products and services offered.
Prospect, establish, and actively manage customer relationships;
achieving or surpassingsales targets
Develop long-standing relationships with customers and prospects, by providing technical specialist advice, preparing and presenting commercial proposals to customers to meet their needs and nurture sales leads to maturation.
Manage and develop account relationships to drive new preventive maintenance contract sales and secure existing contracts renewals;
as well as identifying opportunities for repairs, upgrades, and/or other service offerings.
Proactively generate, qualify, and pursue new client leads to generate revenue from new accounts within the target market.
Use CRM tools to track all required KPIs (activities and opportunities) as well as manage the pipeline and provide activities report and sales forecast for management on monthly basis.
Act as trusted advisor and provide technical expertise tailored to client needs.
Enhance customer satisfaction to retain and renew current service agreements.
Collaborate with various internal departments to address customer concerns effectively and pass on relevant leads.
Actively communicate competitive feedback and market dynamics internally.
Develop understanding of industrial capital equipment solutions to effectively communicate product and services offerings
In addition to the duties listed above, the position holder must carry out tasks assigned by their supervisor that are essentially related to their duties