Senior Territory Manager

Job Description
Veolia Water Technologies &
Solutions (VWTS)- Engineered Systems is seeking a key member of our Field Service Management team in the West region leading a team of two to five experienced professional field leaders, and supervising our region's most complex projects. Working in collaboration with other senior leaders, you’ll provide strategic leadership on our commercial strategy and overall customer service for the territory while working with the commercial leadership, engineering and sales teams to grow our projects portfolio.
Our Rockies territory is growing quickly, with over 25 people under your extended leadership. This dynamic role involves overseeing complex cross-functional projects and operations &
maintenance contracts. This opportunity is best suited for a true people leader with a proven track record of hiring and developing top talent. You’ll leverage your business acumen, project management know-how and industrial water experience to profitably run industrial sites and complex projects that address hard-to-treat water challenges.
If you like the idea of doing meaningful work with a company that’s doing big things to address complex water scarcity challenges, here’s more!
What you will be responsible for:
Lead fulfillment of the Veolia Water Field Service activities for all customers within the assigned geographic region/customer base
Responsible for all Field Service operational metrics within geography, including Environmental, Healthand Safety, quality of service, utilization, and cost to serve -Own operation of contracts, and management of customer relations in assigned geography.
Responsible for lifecycle management of all assets within the geography, ensuring the team has necessary tools, and skills to prevent failures and deterioration of equipment
Co-own revenue and cost numbers with commercial leaders
Co-responsible for contracts renewal and growth opportunities within the assigned geography
Help identify and drive productivity projects in the region
Responsible for building a passionate team and holding them responsible for day-to-day fulfillment -Work closely with the Commercial team to develop service demand forecasts to ensure adequate resource supply
Partner with human resources and training team, direct staffing activities in the geography, including recruitment, selection and training of staff
Responsible for developing Field Managers and Field Service Representatives with necessary skills tosuccessfully meet fulfillment obligations
Own development of strong succession plans for the region
Review Voice of Customer survey results and own closure of identified deficiencies
Drive timely closure of customer issues or audit findings in region
Communicate with leadership and supporting functions, and request necessary resources whensomething is off target
Foster a culture of service excellence, and drive continuous improvement within the geography.
Other duties as assigned