Senior Staff Quality Performance Engineer

Job Description
Job Description:
What you get in this role:
Research, design and implement strategies to evaluate and improve performance, scalability and reliability of ServiceNow platform/applications.
Analyse and solve complex performance issues. Identify and document inefficient architecture/workflows/processes that fail to meet business requirements, recommend improvement
Carry out reliable performance tests to validate release readiness of ServiceNow platform and products. Create infrastructure, automation, and tools that drive realistic loads against the core services of our platform
Collaborate with architects, developers and leaders from engineering, product management and customer facing teams to build scalable products/solutions, proactively engage in root cause analysis and mitigation of customers’ performance escalations
Provide assessments of performance and scale for products/solutions to the leadership with deep-dive analysis, trends over time and relevant KPIs that could drive key decisions
Facilitate capacity planning, sizing, demand forecasting, software performance analysis and system tuning
Serve as a subject-matter expert (SME) on performance/scale. Provide leadership and mentorship to performance engineers, developers, product managers on performance engineering process, frameworks and best practices. Enable knowledge sharing, cross-collaboration, standardization and innovation
Benchmark key business flows against production scale infrastructures, data volume and concurrency to simulate large customers
Review customer usage patterns, customer logged performance defects and enhance performance test coverage based on gaps identified
Log and track performance bugs, collect and report performance metrics
Work within agile software development process, certify products for release readiness in terms of performance, scalability and reliability
Stay up-to-date with latest developments in the industry on performance engineering practices and apply them in performance initiatives at ServiceNow. Learn quickly when facing new situations, apply new concepts and principles to address problems