Senior Software Engineer - Automation Tools

Job Description
Our SWAT(Software Action Team) ensures the production stability of our customer application(s) and infrastructure services from an operations perspective. Our engineers are responsible for production stability and"
Champions at all servicelevels” and act as the last level of support for our customers (internal and external).
The ideal candidate for this position is a software engineer with experience in a Dev-Ops environment developing automations and tools for internal use. The candidate must have a passion for chasing issues of complex systems running under dynamic, real-world loads.
You will work in a fast-paced, innovative environment that allows direct influence on the organization and all our customers. In this role you will support the infrastructure by learning the platform from end to end.
What you get to do in this role:
Develop automations to proactively ensure the best service for customers
Create tools to facilitate and improve day-to-day operations
Become an expert across ServiceNow's application and database layers and work with various groups within Engineering/Operations
Learn how to identify and resolve performance issues and bugs in production