Senior Risk Operations Analyst

Job Description
TheSenior Risk Operations Analystis a high visibility and demanding role, responsible for monitoring and review of fraud alerts actioned by the Risk Operations Center team within the Payment Fraud Disruption organization at Visa. This position is responsible for identification and mitigation to any risk or fraud attack affecting Visa’s clients or brand. This fast-paced team of technology expertsidentifies, investigates, disrupts and prevents attacks targeting the global payment ecosystem. The Senior Analyst is responsible for all aspects of monitoring, alert development, incident review, escalation, and documentation of alerts. This position reports to the Senior Director of the Risk Operations Center.
Note:
This position requires shift work.
Primary responsibilities:
Monitor and respond to a wide variety of custom built in house solutions used to identify potential fraud and risk based activity that may be impactful to Visa and its clients
Ensure that incidents are escalated to the proper support teams for validation and mitigation based on the identification of possible threats
Determine opportunities for incident handling improvements and increase operational efficacy
Coordinate incident handling with regional Risk groups take decisive action on events, alerts etc.
Assess impact accurately of a critical/major incident and author communication for distribution to appropriate recipients within set periods with guidance
Serve as a Global Risk Subject Matter Expert on various Visa fraud alerting platforms
Develop and drive metrics for operations and validate the accuracy of these metrics
Compile reporting on internal incident response measures of success
Collaborate with the Payment Fraud Disruption team during fraud events to provide real time status and data driven decision making
Take on and drive to completion varying risk projects
Secondary Responsibilities:
Collaborate with Payment Systems Intelligence to recognize and implement measures to identify and disrupt new fraud and cybercrime threats to the payments ecosystem and communicate them to relevant stakeholders.
Provide and oversee technical analysis support to the Global Risk organization to protect the payment ecosystem.
Support Payment Fraud Disruption and Risk in its strategic goals of identifying, analyzing and disrupting cybercrime and fraud threats to the global payments ecosystem
Identify and recommend process improvements, system enhancements, and procedural changes to increase operational efficiencies and data quality
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.