Senior Product Manager – Orders Core Services

Job Description
We are moving fast and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer obsessed, committed to being leaders, and believe we are better when we work together.
McDonald’s has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering phenomenal customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.
As a Senior Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for the Orders Core Services platform, the core underlying services that power our web and mobile order ahead experiences. You’ll partner closely with engineering teams and solution architects to define and prioritize the resiliency and performance journey of our commercial platforms. The ideal candidate for this role makes the connection between cloud applications, database performance, and resiliency improvements and their impact to customer and crew experience. This cross-functional awareness and customer-obsessed perspective enables better conversations and advocacy for non-functional system improvements that will enable business results.
Key responsibilities:
Drive end-to-end platform development for core Orders services, including order validation, totalization, and order fulfillment microservices, partnering across Engineering, Architecture, and business or market stakeholders.
Partner closely with peer product managers in the Ordering group to align their product and experience priorities to platform capabilities, and deliver enabling technical solutions that scale their best ideas to 250M customers.
Develop relationships with markets, operations &
customers to deeply understand their perspectives and pain points as you craft your strategic roadmap.
Define and oversee platform performance metrics, including resiliency, system performance and uptime, and architectural improvements to create redundancy and systems that never fail.
Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.
Facilitate release planning, demos with stakeholders and other Agile practices on an operational basis.
Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives.
Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.