Senior Product Manager, Disputes

Job Description
As the Senior Manager of Disputes Product Management, you will be an individual contributor, responsible for our global Visa Dispute Management Service. This service manages disputes on behalf of our issuing clients. This global role involves collaborating across all regional sales, product and client services teams at Visa to drive and grow the business.
Your role will encompass a variety of responsibilities, from strategic planning guidance to selecting functions and features, and supervising tactical activities. In collaboration with the DPS Disputes Platform Management team, you will strategize, develop, and roll out dispute management product/features, while enhancing existing capabilities in line with product strategy and roadmap.
This position also involves working closely with teams across Dispute Operations and Support, Client Services, Sales, Marketing, and Finance. Your ability to communicate effectively and maintain strong relationships will be key to driving the success of our dispute management business.
This role will be based out of Highlands Ranch, Colorado and will report directly to the Senior Director of Disputes and Payment Account Solutions at DPS. (Other options are Atlanta, and Austin TX)
Responsibilities
Product Leadership:
Own and operate a multi-million dollar global business, Visa Dispute Management Service (VDMS)
Revenue Growth:
Work with Account Executives, Client Success Managers, Implementation Managers and other Product team members to drive revenue growth for Visa’s Value Added Services business.
Product Strategy and Roadmap:
Manage product strategy, roadmap and prioritization to continually enhance “on behalf of” dispute management services with strong business cases and requirements.
Sales Training and Support:
Perform sales trainings and participate in key client presentations to create new business opportunities and achieve revenue goals. Clearly articulate the value of the product and seek opportunities to connect client needs with product offerings. Participate in client business reviews, sales presentations and roadmap webinars to identify revenue growth and enhancement opportunities.
Go-to-Market Commercialization:
Develop go-to-market strategies and plans for new markets, client segments and services. Drive the execution of product launches and enhancements across all regions. Contribute to product positioning and messaging, set direction for marketing and sales plans, and help develop collateral and sales materials with commercialization and marketing teams.
Product and Market Analysis:
Drive efforts to measure and quantify product performance, client metrics and market opportunities. Partner with finance, analytics, and research teams to execute client and market research. Distill market research to inform strategic decisions and evangelize results to corporate-wide stakeholders.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.