Senior Operations Manager Of Tmc - Transit Division - Sf Municipal Transportation Agency

Job Description
Under the general direction of the Deputy Chief Transportation Officer, the 9180 Senior Operations Manager is responsible for maintaining senior management-level operations and oversight of public transit service delivery, including directing, planning, and managing specialized transportation divisions of the San Francisco Municipal Transportation Agency (SFMTA) Transit Division.
The 9180 Senior Operations Manager assigned to the Transportation Management Center (TMC) is responsible for managing real-time coordination between division staff co-located on the TMC Floor and has the authority to make operational decisions that impact multiple divisions. This position requires the ability to use independent judgment with a holistic, all-mode perspective on transportation. The incumbent will coordinate and manage employees assigned to the TMC and work closely with internal and external partners.
Nature of Work:
The position is subject to 24-hour call-back during emergencies.
Examples of Important and Essential Duties
Management of overall transit operations in accordance with established policies and directives.
Manages employee performance.
Provides support and direction of the various functions and activities of the assigned unit, including planning, monitoring, evaluating, and supervising transportation operations.
Monitors and evaluates the effectiveness and efficiency of the service delivery system and identifies improvements.
Formulates, prepares and monitors the annual budget.
Assists with strategic planning and developing and implementing long-range and short-term goals.
Makes or recommends final decisions regarding policy, operations, and administrative procedures.
Reviews and analyzes division reports and prepares monthly and annual reports.
Represents the Agency before boards, commissions, federal, state, and local regulatory agencies, community meetings, and professional conferences.
Ensures coordination between the Transit Division and all other SFMTA work units to support effective customer service through SFMTA's multi-modal transportation system.
Prepares and presents reports to the Chief Transportation Officer.
Represents the Chief Transportation Officer at meetings of legislative and regulatory bodies when necessary.
Designs and implements service readiness exercises as part of staff training and service preparation, including table-top scenarios, drills, and in-service scenarios.
Performs other related duties as assigned.