Senior Manager Of Operations Training

Job Description
The Senior Operations Training Manager plays a leading strategic role in the training and development department and is responsible for the management of course and content development, training delivery processes, the management of resources to deliver the content and ongoing performance management to ensure training is efficient and effective. Training types include instructor led (ILT), online, and blended.
Essential Duties &
Responsibilities include the following, and other duties may be assigned.
Provide strategic direction and solutions that help to support Westgate’s long term performance management strategy.
Work collaboratively with Resort Operations, Corporate Operations, and Timeshare Sales leadership to ensure training programs and processes are aligned with critical business priorities and to create a positive end to end experience for all Westgate team members
Implement quality control and continual improvement processes to maintain training content and delivery mechanisms that represents Westgate’s quality standards
Work with leadership stakeholders to assess, evaluate and prioritize overall manager/leader development needs.
Educating stakeholders on training benefits/requirements and availability of that training
Build and manage a repository of interactive training techniques/resources used by operations and field trainers
Evaluate, redevelop, and maintain talent onboarding programs as needed
Conduct train-the-trainer sessions and structured learning experiences
Assess training effectiveness and conduct program evaluations
Supervisory Responsibilities
Hire and oversee training specialists
Set performance expectations and measure contributions objectively
Provide a roadmap for employee development and career planning
Establish and monitor training schedules