Senior Manager, Hr Shared Service Delivery (Learning)

Job Description
The Senior Manager, HR Shared Service Delivery (Learning) will support the Global Service Transition Lead in the implementation of the HR Service Delivery Model and stand up of Global People Experience Contact Centers that deliver an enhanced employee experience.
Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience Center processes, technologies, and service offerings for an HR capability area (Learning).
Key Responsibilities:
Ensure development of HR service delivery/end-to-end support structure, including Processes, SOP’s Work Instructions, and Key Performance Indicators (KPIs) for Service Delivery transition
Operate as advocate for Service Delivery, resolving issues or escalating to leadership as appropriate
Conduct localization activities for transition of processes and operations to Service Delivery
Provide oversight and guidance for the development of Training and execution of Service Rehearsal
Ensure training and knowledge transfer requirements and any other non-functional requirements are defined and delivered against the agreed Service Acceptance Criteria
Identify and resolve service delivery transition issues, such as regulatory changes;
escalating when appropriate to PMO and executive leadership for timely decision making
Serve as a global service transition subject matter expert, driving alignment across global HR Functional and Regional HR partners to ensure coordination of activities that impact Service Delivery
Support service transition policy collection and organization;
deliver global service transition policies and programs, tracking escalations and exceptions
Use data and analytics to make decisions on Transition Management practices, ensuring competitive posture of programs and policies, as well as consistency across the organization
Partner with Global Process Owners to make key decisions related to processes and ensure implementation, with a focus on employee experience and increased efficiency
Lead completion and sign-off for HR capability area deployment at regional and local level of global programs and policies
Oversee collection of internal policies and procedures, processes, pain points and opportunity areas for HR capability area