Senior It Support Engineer - Level 3

Grapevine MSP Technology Services seeks a Senior IT Support Engineer - Level 3 to help build, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers demonstrating superb technical competency, delivering mission-critical infrastructure, and ensuring the highest availability, performance, and security levels. Qualified engineers will have an IT, computer systems engineering, or systems engineering and analysis background.
They will support Windows Active Directory networks of various sizes, Office 365 Email, cloud solutions, infrastructure, and backup and disaster recovery processes. Additionally, this person will ensure our monitoring tools are reporting accurately and that all internal procedures are followed at each site.
Responsibilities will include the management of VMware, Backups, Storage, Active Directory, Databases, RMM infrastructure, Alerts, Monitoring, and IT tickets. This crucial role will be called upon to resolve the highest technical issues.
A qualified Senior IT Support Engineer - Level 3 will understand and adhere to the company's security policies and procedures;
you will be part of theteam responsible for architecting and identifying any issues found at a client's site, proposing a solution, implementing it, and training other team members on its usage when completed.
You must demonstrate a solid commitment to customer service and superior communication and organization skills to foster excellent relationships with our team members and employees. Proper and accurate documentation is a must.
Requirements
Education
Bachelor's Degree or equivalent experience
Professional Certifications (MCSA, MCSE, MCTS, ITIL, CompTIA A+, VMware) preferred
Skills
Active Directory
DNS
DFS
Azure Server Creation and Maintenance
Group Policy Management
Office 365 Email tenant setup and management
Firewall Rules and setup
VMware - ESXi and Vcenter
Experience
10+ years experience in Enterprise or MSP environments
Deep understanding of AD Setup and Migrations
Ability to set and maintain Windows Server
Ability to spin up virtual environments with VMware and or Hyper-V
Understanding of Microsoft 365 setup and configuration
Experience with Enterprise Backup Solutions
Network infrastructure design and implementation
Industry-recognized certifications are a plus
5+ years of scripting experience with PowerShell
Experience with Firewalls, switches, and APs on enterprise models
Experience with server migration and decommission
Benefits
Competitive Pay
401K Plan with matching pay contributions
Grapevine MSP offers access to low-cost, high-quality healthcare options, "
Health, Dental, and Vision."
Vacation time
Paid Sick Time
Performance Bonuses
Work Anniversary Recognition
Equipment and Tools Provided
There is plenty of training courses are covered if you want to advance further;
Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
Team Events
Social Events