Senior Director, Strategic Planning - Client Excellence

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor of Commerce/Business Travel Percentage :

5 - 10%
Job Description
Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know:
Are you FIS?
About the role:
As a Senior Director, you’ll work in close collaboration with other leaders within our Capital Markets team. You’ll be responsible for planning and directing all group-level operational activities while supporting the implementation of vital executive projects. You’ll partner closely with the Finance function and play a hands-on role in budget management for our Client Experience &
Service Delivery (CXSD). This role will report directly to the SVP of our Client Relations Group and is a key member of the CXSD leadership team.
About the team:
FIS, headquartered in Jacksonville, FL, is the 4th largest software supplier in the world and the largest provider of Financial Services Technology. FIS’ Capital Markets business develops and delivers the technology and services that facilitate the movement, management, and growth of money and global securities – enabling investors, traders, corporations and treasury and risk managers around the world. Our team members located across the globe focus on supporting industry participants in Tier 1-4 banks, broker dealers, lenders, asset managers and insurers.
What you’ll be doing:
Support budget planning, financial forecasting, and execute budget management strategies
Coordinates executive-level dashboards, reporting and analytics with the business analytics teams (CMIH)
Support strategy and planning sessions, workshops, and off-sites
Assist in ‘operationalizing’ major goals to support broad functional objectives and ensures process compliance from all stakeholders
Ensure that the CXSD management team stay on task and that everyone is accountable, people are aligned, and deadlines are met
Own special projects
Function as a point of contact between top management and other stakeholders
Function as an advisor to the CXSD Division Executive
Delegation responsibilities for the CXSD Division Executive in certain areas/situations
Assisting/managing communications from the CXSD Division Executive
Key liaison between staff, senior leaders in the organization, support functions, and other internal executive offices and external organizations
What you bring:
Ability to quickly gain comprehensive knowledge of the operations and financials of the Capital Markets business
10+ years of experience within the Financial Services, Capital Markets domain
Ideally possesses familiarity with the FIS product and service suite
Capable of quickly gaining the trust and support of the organization’s executive team
Skilled in prioritizing and managing multiple projects, work independently as needed and meet tight business deadlines
Experience managing complex projects or transformation projects
Understanding how to influence and interact with colleagues at all levels
Experience dealing with confidential and business critical issues
Quantitative skills and experience creating compelling business presentations
Proven track record in client relationship management, operational efficiencies, and the implementation of client-facing tools to drive workforce optimization
What we offer you:
At FIS, we hire the best. In return, you receive exceptional benefits including:
Opportunities to innovate in fintech
Tools for personal and professional growth
Inclusive and diverse work environment
Resources to invest in your community
Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $(phone number removed) - $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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