Senior Collections Associate

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

High School Diploma Travel Percentage :

0%
Job Description
Are you a seasoned Collections Specialist looking for a work/life balance? Would you like to earn up to $500 a month in performance bonuses? If you answered yes to both questions, we would love to see your application.
About the team:
As Worldpay grows, our need for a skilled and seasoned collection team grows. Being a player in the payments processing industry requires a savvy team of experts who can easily navigate delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals.
This role is hourly plus a monthly incentive plan!
What you will be doing:
Resolve delinquent customer accounts through various means, e.G., skip-tracing, written correspondence, inbound/outbound phone contact (standard/ automated dialer), and making arrangements for payment
Monitor the aging of customer receivables and takes corrective action to resolve open accounts receivable balances on a timely basis
Resolve customer issues and complaints concerning billing/settlement
Submit regular reports on the status of unpaid accounts and any repayment progress
Support other accounting positions as the need arises
Work independently and manage a workload that contains time-sensitive tasks, which means you’ll also have to manage and prioritize problems effectively while contributing to overall team goal achievement
Update customer files to ensure data integrity
Ensure the processing of payments
Document all customer payments to the right reports
Other duties as assigned by the manager
What you bring:
High school diploma or GED required
Prior collections experience
Business-to-business (B2B) experience desired
Technical skills including Microsoft Office, Salesforce, Billing/Collections software preferred
Great verbal and written communication skills, with the ability to communicate in a persuasive and professional manner
Intermediate computer navigation and operation skills
Ability to work independently and in a team environment
Demonstrate effective people skills and sensitivities when dealing with others
What we offer you:
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities
A variety of career development tools, resources and opportunities
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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