Senior Business Analyst

Job Description
Position Summary
As an integral member of our delivery team, the Sr. Business Analyst/Business Relationship Manager will include performing detailed requirements analysis, documenting processes, and user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. The primary focus of this position will be projects focused on revenue generating areas of the company including sales, service, e-commerce, mobile commerce, and other channels as they emerge. The primary application suite will include Salesforce Sales Cloud and Service Cloud and experience as part of a project delivery team utilizing those technologies is highly desired.
Duties and Responsibilities
Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
Leading ongoing reviews of business processes and developing optimization strategies.
Staying up to date on the latest processes and IT advancements to automate and modernize systems.
Conducting meetings and presentations to share ideas and findings.
Performing requirements analysis.
Documenting and communicating the results of your efforts.
Effectively communicating your insights and plans to cross-functional team members and management.
Gathering critical information from meetings with various stakeholders and producing useful reports.
Working closely with clients, technicians, and managerial staff.
Providing leadership, training, coaching, and guidance to junior staff.
Allocating resources and maintaining cost efficiency.
Ensuring solutions meet business needs and requirements.
Performing user acceptance testing.
Managing projects, developing project plans, and monitoring performance.
Updating, implementing, and maintaining procedures.
Prioritizing initiatives based on business needs and requirements.
Serving as a liaison between stakeholders and users.
Managing competing resources and priorities.
Monitoring deliverables and ensuring timely completion of projects.
Other duties as assigned.