Screening Management Analyst

Job Description
The Screening Management Analyst is an integral part of the Screening Management Team, responsible for analyzing the productivity of Screening Management Reviewers performance and maintaining and supporting the tools and rules created for Screening Management using SM software. A critical function of the role includes technical knowledge using different programing languages to create and maintain a world class user experience through dynamic user interfaces for our SM software users. Technical knowledge for the UI and UX includes the use of CSS, Java and Python languages. The analyst also plays an important role in working with merchants, the Managed Risk Services team and other teams to ensure our merchants are getting the quality of review and the types of review they expect. This is done through the knowledge and understanding of past and current fraud industry standards.
This role is key to executing the Screening Management team business strategy in all regions, enhancing merchant experience by systematically ensuring merchant processes are followed, identifying, and communicating fraud trends, and helping to cut costs and increase productivity.
Review and evaluate transactions in order to identify fraudulent activity
Identify and assess key risk factors
Assess potential risk exposure
Utilize several computer programs and tools to assess risk of on-line transactions
Escalate fraud trends to internal partners and merchants
Document transactions to explain action taken
Adhere to established Screening Management Guidelines and Expectations in order to meet and exceed performance expectations
Stay current on fraud trends, individual merchant expectations, service level agreements and rules
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.