Schedulers

Job Description
Job Profile &
Description
The Scheduler is responsible for the timely scheduling of patient appointments.
Essential Functions
- Proactively schedule patient visits for clinical care, fittings and/or dispensing of DME items
- Set patient visits within timeframes as established by HealthDrive management
- Maintain HealthDrive Provider profiles to include:
- Dates available for work, requested PTO
- Flexibility
- Demographic information
- Geographic availability
- Identify gaps between Provider availability and patient needs, work with Manager for staffing solutions
- Maximize provider days by practice
- Review patient enrollment for assigned facilities, evaluate opportunities for growth, work with facilities and external sales team(s) to facilitate
- Monitor pipeline for DME items in assigned facilities, work with regional documentation specialists to minimize time to dispense
- Work with facilities to ensure HealthDrive Provider has appropriate work space for exams
- Maintain facility profiles to include, but not limited to:
- Preferred dates for scheduling
- Updated contact information
- Preferred communication style of facility (fax, email, phone)
- Facility trends
- Communicate scheduling information, answer questions, provide internal support for HealthDrive Providers as appropriate
- Coordinate and provide facility data to Sales team for all contract cancellations upon notification of cancellation
- Facilitate same day care, coordinating with appropriate departments, individuals, and Providers as appropriate
- Update Managers/Supervisors with feedback from customers to improve services or provide recognition of staff members
- Other duties and tasks may be assigned as appropriate or necessary
Skills &
Specifications
This individual must have excellent interpersonal skills and a strong ability to communicate both verbally and in writing. The Scheduler must be a creative problem solver and develop ethical, professional solutions for finding information, developing effective communication strategies and relationships. S/he should be highly organized, have the ability to work in a fast-paced environment, be comfortable and effective working with both custom and “off the shelf” computer applications. This individual should be self-motivated and have the ability to work effectively with minimal supervision.