Sap Manufacturing Execution

The role of the Senior Support Engineer, SAP ME (Manufacturing Execution) is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple Client Architectures, and implementations for our global clients who use 4.X, ECC and HANA environments.
The role of the Senior Support Engineer, SAP ME (Manufacturing Execution) requires functional experience, integration knowledge, infrastructure and networking expertise and skills to diagnose serious issues;
then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.
Essential Duties &
Responsibilities
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience
Provide remote-based functional support &
training for your specialist SAP modulesSupport client customizations, sharing implementation and best practices advice
Develop application break fixes for critical product defects
Create scripts to identify, analyze and correct data issues
Manage one or more key assigned accounts as a technical/functional adviser
Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity
Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours
Collaborate with team members in a virtual team environment to extend field experience to different client situations
Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience
Education
Bachelor Degree in Computer Science or related field or equivalent experience
Experience
10+ years relevant
Working knowledge of multiple databases (Oracle, MSQSL, MaxDB, DB2, HANA etc.)
Experience in SAP ME (Manufacturing Execution) setup, configuration and other detailed skills
Deep working knowledge and understanding of supporting business processes
Analytical, logical problem resolution skills
SAP/Open Text certification(s) preferred
Knowledge of localizations:
architecture, implementation and key functionality
Skills
Superb trouble-shooting skills and tenacity in problem solving
Passionate focus on customer support and the ability to build long term, successful working relationships with Clients
Strong knowledge of key application functionality, tables and relationships
Deep knowledge of SAP customization/extension methodologies
Excellent development skills using SAP toolset
Excellent interpersonal, presentation and communication skills verbal &
written
Attention to detail and the ability to learn quickly
Extreme focus on Client satisfaction
Demonstrated ability to work independently and as part of a team
Ability to work calmly and professionally in high pressure situations
The ability to work remotely from a home based office in a virtual environment
Desired Qualifications
Knowledge of Industry Solutions would be an advantage
Knowledge of any Country Specific Solutions would be an advantage
A consulting background, while not mandatory, would be useful
Experience with localizations and global implementations would be an advantage
Multilingual is preferred;
not mandatory (additional languages preferred Chinese/Mandarin, French, German, or Korean)