Sales/Support Operations Specialist

Job Description
SupportOperations Associates are responsible for working directly with customers to promote and support the company’s sales and products. This is a hybrid role with 4 days in the office and 1 flex day.
Responsibilities
Act as primary point of contact for clients and sales force on issues relating to orders, inventory, shipment, and invoicing
Resolve customer complaints by analyzing the situation and negotiating a resolution
Proactively work with customers on product, sales, and support issues
Promote and market Brainlab products to existing customers, and cultivate and foster relationships with customers to obtain additional business
Manage and maintain contact with leads acquired during events in SalesForce
Analyze all system orders regularly and manage customer follow-up procedures
Follow up with customer on open/outstanding invoices, so as to actively work towards reducing overdue accounts
Manage and maintain processes of order confirmations, invoices, and credit notes
Manage essential Purchase Order paperwork (i.E. review and forward all generated documents according to the order process)
Communicate product notifications to customer base
Direct and manage requests related to data uploads, reporting, and other ad-hoc requests related to customer data
Perform special projects and other duties as requested/assigned
Support Receptionist and RMA specialist as needed