Sales Engineer Ii

Job Description
Brightspeed has an exciting opportunity for Sales Engineer II to join our team in the Columbus, OH area!This is a remote position with 40% travel that involves developing local marketing strategies to boost business growth and brand awareness. The Sales Engineer drives assist with sales and the progress of fiber communication solutions at Brightspeed. Key responsibilities include assessing customer technical needs, costing out fiber placement, offering technical training, crafting proposals, bridging between customers and internal teams, representing the company at events, monitoring industry trends, ensuring post-sales satisfaction, and improving sales processes.
The Sales Engineer II plays a vital role within our team, supporting our sales team in selling and designing multi-dwelling unit and single-family home communities. As the technical lead on the Community Transformation team, the Sales Engineer II is responsible for identifying technical and business requirements, designing solutions, preparing engineering consulting proposals, providingsupport, and delivering technical guidance to customers for Brightspeed products and solutions. This role serves as the primary point of contact for internal partners and external customers regarding network design, performing a range of administrative, technical, and sales tasks. Responsibilities include network design, administrative analysis, assisting in contract negotiation, making procurement recommendations for inside wiring, determining the architecture and location of demarcation for each property. Furthermore, the Sales Engineer II offers post-sales support, resolves access agreements and customer service issues, and acts as a liaison with developers, contacts, utility providers, and city departments to ensure high-level customer service is maintained and coordinated programs and services effectively meet customer needs.
As A Sales Engineer II, Your Responsibilities Will Include:
Provide Pricing and Design Support for Account Managers (AM)
Assess GF and BF Opportunities and recommend appropriate technology/pricing recommendations.
Perform Site Surveys, review site plans, and collect all necessary information for business cases as requested.
Attend consultative meetings with the AM and Clients to ensure our alignment between our solution and customer requirements.
Complete required tasks within established SLAs
Partner with internal groups such as Product, Planning, and Network Engineering to:
Evaluate the compatibility and operationality of new technologies.
Optimize the deployment of existing technology solutions.
Explore next generation features and functions as applicable to Local Market Execution and Community Transformations
Continually improve the Customer Experience
Pricing Model Accuracy, Consistency, and Controls
CAM Accuracy and Completeness
SLA Performance
Partner and Customer Availability
Process CAMs for all offers
Attend any preconstruction meetings or client meetings proposed by the client or AM.
Attend Internal Handoff Calls
Propose design elements for the type of build.
Costing Fiber placement
Create and attach a Statement of Work (SOW) document to each submission.
For Brownfield (BF) offers, verify and update address information.
Ensure all documents are attached for OM’s review.
Partner with the Planning team for the CO/F1 pricing to drive efficiency.
Adhere to the Service Level Agreement (SLA) of no more than 5 business days (Greenfield) and 10 business days (Brownfield) from request to complete a CAM.
Conduct Site Surveys for all Brownfield opportunities
Coordinate for access with the client
Take pictures of all pertinent areas including Main Distribution Frame (MDF), Internal Distribution Frames (IDFs), access points, inside wiring, exterior shots of pedestals, aerial cable leads, drops, entrance conduits, handholes, cable vaults, and/or manholes.
Fill out all required fields on your site survey form.
Store all site survey information on the Team’s CAM files under CAM Capital Pricing Tool for Sales Engineering
Adhere to the SLA of no more than 10 business days from request to site survey completion.
Regular Meeting Attendance
Leadership “all hands”
Staff Meetings
Calls held by Implementation Project Managers
Any Multi Dwelling Unit/Single Family Unit (MDU/SFU) tracking calls held by local operations or Network Implementation teams.
As needed meetings to support the success of Communities Transformations