Sales Engineer: Equipment Sales (Cement & Building Materials)

Job Description
Role Purpose
The Sales Engineer for BEUMER Products is the primary customer-facing salesperson for both new sales and customer support opportunities for customers in Northeast region of the United States, and Canada this includes:
BEUMER Conveyor &
Loading Products including with new equipment as well as Customer Support opportunities including, Service and Upgrades.
BEUMER Palletizing &
Packaging Products including with new equipment as well as Customer Support opportunities including, Service, and Upgrades.
The industries served, without limitation include cement and building materials, chemicals, and petrochemicals. This position may work remotely within the assigned territory, within proximity to a major airport. Travel is required up to 75% of the time.
Responsibilities
Business Development/Sales
The primary function of the role will be to engage with current and potential new customers face to face;
uncover and close new opportunities within the assigned territory and provide guidance throughout the estimating and proposal writing processes
Determine Customer requirements and work with the BEUMER Organization and technical teams to develop and price technically distinctive, competitive solutions that are supportive of company revenue and gross profit targets
Generate, price, and present technical solutions and commercial proposals for new equipment sales, upgrades, equipment modifications, recapitalizations and other technical field services
Negotiate and secure sales contracts in line with company order intake targets
Accountable for the achievement of financial targets and other KPIs;
which include, but are not limited to, order intake, responsiveness, service levels, timeliness of issue resolution, and overall customer satisfaction
Prepare reports as required
Maintain consistent communication with customer and internal operations throughout project execution
Service and Support
Maintain and grow Customer relationships by providing problem solving resources and consistent face to face communication.
Support the BEUMER installed base, by working with the customers to provide routine and preventive maintenance planning, issue follow-up, and system enhancements that will be applicable to expansions, upgrades and/or recapitalizations
Communicate with other departments to prioritize and escalate issues, as necessary, to ensure prompt resolution
Coordinate and ensure timely and accurate flow of information between the Customer and relevant support teams and resources
Review, evaluate and revise procedures to ensure implementation and use of best practices
Proactively develop technical and product support training strategies and measures, to maximize the highest level of quality and results
Customer Liaison
Serve as the primary contact for Customer requests and inquiries
Travel to sites to meet with Customers and/or internal project team members;
required domestic travel will be up to 75%, with occasional international travel
Obtain Customer feedback, in a timely manner, regarding delivered service levels, operational effectiveness and overall customer experience;
communicate feedback appropriately with relevant team members, to continuously provide and maintain exceptional service at all levels
Communicate services and value proposition to Customers;
continuously researching opportunities for improvements that will lead to mutually beneficial enhancements in service levels;
therefore, strengthening the customer relationship