Sales Coordinator

Job Description
Anticipating guest needs, and solicitation of business while assisting to control expenditures. Provide clerical/administrative support for the Sales &
Marketing Department, including typing, computer input, filing, answering telephones, and printing reports. Other responsibilities include:
Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance in compliance with Fairmont Standards, as required by scheduling which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which include adhering to the proper dress code and wearing name tag while working
Comply at all times with Fairmont standards and regulations to encourage safe and efficient hotel operations
Act as liaison between Sales &
Catering Managers and clients in Sales &
Catering Managers' absence
Control purchase orders and check requests
Administer daily, monthly, quarterly, and annual sales reports
Support the Sales &
Catering team administratively including correspondence, preparing reports and assisting with reservations
Provide telephone and message support for the department and respond to inquiries in a timely, clear, professional and pleasant manner
Maintain guest profiles, contacts and additional necessary records used in the Sales &
Catering operation
Assist the Sales &
Catering teams with thepreparation of contracts, proposals and addendums
Take booking inquiry information via phone or email and prepare proper paperwork
Ensure that all arrangements, including upgrades and amenities, are handled properly
Coordinate with other departments through verbal and written instructions
Block group &
meeting space specifications and ensure that accurate information is collected and entered in the reservations system
Communicate with all hotel departments as appropriate. Ensure prompt attention to time sensitive requests by hotel colleagues
Order office supplies and collateral inventory for Sales &
Catering Department andExecutive Offices.