Royal Oak - Assistant Guest Services Coach

Job Description
Ensuring our guests’ salon and spa experience is above and beyond from beginning to end every time.
Do you have an eye for exceptional service? Do you hold yourself and others to a higher standard? At Douglas J, we train our teams to service our guests’ every need and expertly deliver on the Aveda experience.
About The Position:

We’re looking for a day maker;
somebody who appreciates the value of going above and beyond and encourages and motivates their team to do the same. At the Aveda Institute, you’ll have the opportunity to work with students and staff on serving our communities and delivering an extraordinary guest experience. As the Assistant Guest Services Coach, you will focus on:
Supporting the Guest Services Coach with motivating and inspiring students and staff on professional guest interactions and retention
Providing additional leadership to the guest services staff in the absence of the Guest Service Coach and following up with any team achievements and opportunities
Orchestrating the student service schedules to ensure proper guest traffic flow
Providing extensive knowledge of the Aveda products, services, and rituals of renewal to guests, students, and team
Educating team on new initiatives and products within the Institute and company