Rooms Fo Coordinator

Job Description
As the Front Office Coordinator, you will:
Maintain a positive attitude
ProvideExceptional Guests’ Service
Answer phones following proper etiquette guidelines
Provide Housekeeping with daily Inventory of units, quantity and room types needed for check in
Assign all arrival inventory ensuring that all multiples, special needs groups and VIP are assigned
Maintain communication with Housekeeping and Engineering Coordinators and Managers regarding the following:
Unexpected checkouts, VIP arrivals and cleaning services, pre-registered rooms, Update on clean rooms every hour, Status of owner units (all owner units must be ready no later than 2:
00 pm on Friday, Saturday, and Sunday)
Maintain adequate inventory of clean units for Front Desk Assign units to be cleaned for the following business day Assign Daily Cleaning Services to include mid-weeks, piece work for property cleaning teams
Ensure all room request and maintenance service request are logged in HotSoS
Respond to Medallia Surveys to ensure Guest satisfaction
Monitor HotSOS, Tetris, DBR Availability and REX to expedite room status for check-ins by 4pm
Taking Guest Reservation, checking guest in, assisting in Resort Services and Front Desk whenever needed
All other assigned duties