Room Reservations Agent

Job Description
Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.
Job Functions:
- Answer incoming customer calls.
- Cross sell room reservations across multiple properties.
- Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
- Possess knowledge of rates, room types, room availability, hotel policies and procedures.
- Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
- Utilize computer systems to run and compile necessary related reports.
- Other duties as assigned by management.