Road Ranger Contract Manager

Job Description
AECOM is hiring an experienced Traffic Incident Management Road Ranger Contract Manager, located in Miami, Florida, at the SunGuide Transportation Management Center (TMC). The SunGuide TMC is a 24/7 operation responsible for traffic and incident management for the Florida Department of Transportation (FDOT) District Six. District Six covers Miami-Dade and Monroe Counties. The roadside safety service patrol is called the Road Rangers in Florida. This position oversees the Road Ranger program for FDOT District Six.
FDOT District Six has the largest fleet of Road Rangers in Florida. The fleet consists of tow trucks, pickup trucks, and flatbed wreckers. The Road Rangers perform basic roadside assistance and help get disabled vehicles off the travel lanes as quickly as possible.
Responsibilities:
Provides contract administrationof the Road Ranger contract for FDOT District Six.
Serves as the primary point of contact between FDOT and the Road Ranger vendor.
Conducts scheduled and random field inspections of service patrol vehicles.
Prepare meeting materials and participate in project meetings.
Personnel Management;
approve, deny, or remove Contractor personnel under contract.
Generates performance and analysis reports.
Reviews vendor invoices and recommends payment.
Works closely with incident management and operations staff at the TMC.
Resolution of customer complaints.
Conducts monthly Road Ranger vendor performance evaluations.
Manages the current year’s Road Ranger budgets.
Provides budget forecasts for FDOT planning purposes.
Works under direct supervision on routine tasks as per established procedures.
Works with other team members and/or end-users to troubleshoot basic problems.
Effectively contributes to team goals.
Additional Information:
When in the field, the position will include wearing associated personal protective equipment, including safety shoes/boots, a hard hat, a high visibility vest, and an operator uniform.