Retirement Plan Administrator

Job Description
The purpose of this job is to oversee and manage the Pilot Flying J (PFJ) 401(k), RRSP and non-qualified deferred compensation (NQDC) retirement plans. Also included in this role is oversight of compliance, resolution of complex issues and delivering an excellent Team Member experience.
Conduct detailed audits to ensure that retirement plans are consistently administered and in compliance with Plan documents, internal audit and security requirements, service level agreements and relevant government regulations
Liaise with ERISA attorney, consultants and brokers to assist with renewals, plan management and escalated issues
Lead efforts to examine retirement plan design strategies by working with applicable vendors to review benchmarking data and industry best practices
Continuously work to identify and implement process improvements
Assist and develop strong team member education campaigns
Communicate with plan participants, handling escalated issues and providing support to team members
Respond to inquiries regarding technical, compliance and product questions by researching and resolving complex issues, partnering with the benefits team, IT business partners, ERISA attorney, and others
Lead the coordination of the annual ADP/ACP testing and gathering indicative and financial data as required to allow completion of the annual audit and form 5500 filing
Responsible for the accuracy of participant eligibility, loans, and deductions.
Coordinate plan amendment requests to ensure proper documentation is on file for plan compliance
Liaison for retirement plan merger and acquisition work including adopting necessary resolutions and plan amendments by partnering with several different internal and external business entities
Maintain and update data for plans and participants in the record- keeping system
Responsible for the preparation and execution of benefits documentation with legal consultation (e.G., original and amended plan documents, amendments and other legal document requirements)
Maintain detailed records of Executive Planning Committee meetings by creating meeting minutes and coordinating with Pilot’s investment advisor
Build and maintain strong relationships with retirement plan vendors and advisors to ensure smooth plan administration and process improvements.
Model behaviors that support the company’s common purpose;
ensure guests and team members are supported at the highest level
Ensure all activities are in compliance with rules, regulations, policies and procedures
Complete other duties as assigned