Retail Assistant General Manager

Job Description
An Assistant General Manager is responsible for the daily execution of the Mission Statement which includes providing First Class Service to every customer while partnering with the General Manager to ensure consistent and timely execution of company policies and procedures. An Assistant General Manager is assigned specific leadership responsibilities within Zone(s), terminal(s), or other support areas.
Essential Duties and Responsibilities
15 % Service
- Promptly resolve all customer service and associate issues in accordance with our Core Values
- Exceed First Class Service standards and behavior with every customer, business partners and peers
- Treat customers and peers in accordance with the core values of the company
20 % Operations
- Ensure store merchandising standards are consistently executed per the company guidelines
- Partner with the General Manager to ensure consistent implementation of the organizationalpolicies and goals set forth by the company, while holding the team accountable to such standards
25 % Financial/Business
- Influence and make recommendations to help achieve performance objectives in the areas of sales,expenses, inventory control, and payroll while monitoring overall P&
L results and formulatingactions plans as needed
40 % Leadership/People
- Train, motivate, and develop a professional team that possesses the ability to achieve sales goalswhile adhering to company performance metrics, implementing promotional programs, andcoordinating special events
- Build strong business relationships with airport management, brand partners, and the SupportCenter Team through the use of clear, consistent communication
- Monitor and address performance issues in a timely manner while providing on-going coaching andcounseling
- Perform all basic human resource functions including interviewing, succession planning, training,scheduling, and performance reviews
- Other duties as assigned