Restaurant Manager - Habibi/Wsa

The Restaurant Manager ensures a consistent and best-in-class experience for all Members &
Guest in our F&
B outlets. They proactively and graciously find ways to embed hospitality in even the smallest daily details. We are looking for a Restaurant Manager to ensure all daily activities run smoothly and efficiently. The candidate should be familiar with restaurant operations and supervising restaurant staff performance to succeed in this role. You will be responsible for coordinating activities and helping people reach their full potential. The Restaurant Manager will be focused on ensuring excellent customer experience by being a leader and a problem solver.
The ideal candidate will quickly be able to adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved while providing an upbeat and positive client and team experience. Because we are a small team, we all wear many hats and are happy to roll up our sleeves and lend a hand whenever needed. Can-do attitudes and respectful, inclusive outlooks are greatly valued and expected of all team members.
This is a unique opportunity to join an outstanding culinary and service program. Be part of a curated group of influential, successful, and passionate professionals.
About 154 Scott
154 Scott is a multifaceted destination that creates space for our everyday lives. Its raw minimalist architecture and pragmatic design set the tone for an environment to work, create, exercise, nourish, connect, and escape. 154 Scott is a private membership club where an inclusive spirit orients exclusive access. 30,000 sq. ft of facilities, comprised of workspaces, art studios, recording studios, conference rooms, private bars and a restaurant, a Wellness Spa &
Gym, a pool, and a rooftop deck. A consciously cultivated community connecting people of different ages, backgrounds, professions, and identities.
About WSA Building
161 Water Street, New York
Operated and developed by Happier People Management, The Water Street Associates (WSA) Building is a modern workspace for the Fashion, Arts, Culture, and Technology industries. 700,000 sq. ft. of programming area, spread across 31 floors, will offer Health &
Wellness, Dining, Retail, and the Arts intermixed with coworking spaces, offices, and a Members' community for a holistic experience. The WSA Building project will break down barriers between the public and the once-siloed office tower, expanding the cultural offerings of the neighborhood.
Reports to:
General Manager
Direct Reports:
FOH Staff
Responsibilities
Direct floor staff to ensure the fulfillment of Happier steps of service and hospitality standards
Lead floor service, ensuring that it runs smoothly and that the team is working efficiently and effectively
Facilitate communication between floor staff and kitchen
Problem-solve guest incidents or complaints (service issues, spills, check disputes, etc.)
Consistently helps create memorable experiences for our guests by personalizing service
Recognize and engage with regulars and VIP guests to make them feel a part of the family
Complete all administrative duties competently and as written within the time frame given
Ensures that no members of staff are permitted to work if they are not suitably dressed or groomed
Supports with hiring, scheduling, training, evaluating, and terminating employees
Documents, investigates, escalates, and resolves all employee and guests incidents
Ensures exceptional service standards are consistently met and that activities are carried out effectively
Inspects dining room and storage areas to ensure compliance with health and safety regulations
Estimates front-of-house food and beverage needs and supervises intake orders to ensure specifications
Reviews financial information such as sales, inventory, and costs to monitor budget
Meets with dining room and bar personnel to plan restaurant activities and special events, share information, etc.
Performs other duties as required or assigned
Communicates all product-related information and changes to all team members
Support dining room staff by making sure the display is always aesthetically pleasing and accurately representing what is in stock
Participates in the inventory of all items
Completes end-of-shift notes and all other pertinent information
Requirements
Minimum 2+ years in upscale independent restaurant leadership roles preferred
An innate understanding and demonstrated ability with high-touch and consistent customer service
Individuals with diverse educational and training backgrounds
Demonstrated strength in working alongside various backgrounds, skills, and professionals.
Takes pride in the ability to talk to anybody;
you can turn any “No” into a “Yes!”
Highly entrepreneurial and able to adapt to changing priorities in a fast-paced environment;
proven ability to execute in the face of competing priorities
Flexible self-starter with attention to detail who can work in a fast-paced environment and support multiple projects at once
Solid written and verbal communication skills
Team player with an enthusiastic outlook and creative mind
Must exhibit the ability to plan, prioritize and demonstrate exceptional follow-up skills
Must be courteous, persuasive, client-focused, professional, and positive at all times
Ability to prioritize and get things done in a rapidly changing environment
Be available to work within opening hours, including weekends and holidays
Ability to be a leader with a desire to educate and empower team members and create accountability standards
Willing to learn new and exciting things
PHYSICAL REQUIREMENTS Ability to work long hours as the business needed/ required
Ability to maintain a flexible schedule
Able to lift up to 35lbs as needed
Able to stand for long periods of time as needed/required
Benefits
Team Benefits:
Health Care Plan (Medical, Dental &
Vision)
Paid Time Off (Vacation, Sick &
Public Holidays)
Family Leave (Maternity, Paternity)
Free Food &
Snacks
Training &
Development
Team Member Referral Program - $250 for any referrals if your referral stays for 3 months, we are always looking for great candidates at fine dining places that have like-minded individuals. Please feel free to forward resumes.