Residential Loan Officer

Our partner is looking for a Residential Loan Officer in Plymouth, MI. The company is a full-service financial institution serving those living, working, worshiping, or attending school in Michigan. With 14 branches in the Metro Detroit Area and Northern Michigan, the organization has been in business for over 70 years and is recognized as a Regional Best and Brightest Company.
Responsibilities:
Deliver on the Member Engagement Manifesto to ensure an exceptional member experience throughout the mortgage journey.
Reach out to potential mortgage leads within 24 hours of notification, with a firm offer of credit where required.
Complete mortgage loan and equity applications online, over the phone, or in person, as needed.
Pull tri-merge and/or single bureau credit reports to ensure program eligibility based on the member's credit history and/or credit scores.
Select appropriate loan programs that meet member expectations for first lien mortgages or home equity loan products.
*Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Requirements
High school diploma or equivalent.
Minimum of 1 year of solid work experience in residential mortgage lending.
Valid Nationwide Mortgage Licensing System (NMLS) registration.
Solid understanding of residential lending practices and programs.
Capable of working in a sales-centric, goal-oriented environment.
Exceptional professionalism providing for a best-in-class member experience.
Excellent verbal and written communication skills.
Outstanding organizational and follow-up skills.
Capable of proficiently handling difficult customer conversations.
Strong teamwork abilities with co-workers and colleagues.
Excellent interpersonal and decision-making skills.
Ability to handle stress and meet time-sensitive deadlines.
Proficient computer skills, including MS Office and databases.
Ability to adapt well to change and learn quickly.
High level of personal accountability in problem-solving.
Proficiency using Excel and Word.
Preferred Qualifications:
Proficiency with Encompass.
Experience with originating equity loans/lines.
Experience in gathering deposits and mortgage lending.
Proven track record of meeting or exceeding sales goals and objectives.
Benefits
Medical, dental, and vision plans.
Four weeks of PTO for full-time team members.
Federal Bank Holidays off.
Flexible work options depending on the position.
Generous 401k match.
Numerous employee engagement activities.
Community Resource Groups.
Time off for volunteering, caregiving, and family events.
The employer is an equal opportunity employer and adheres to policies of recruiting, employing, training, compensating, and promoting without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other protected basis by applicable Federal, State, or local laws.