Reservations Coordinator

Job Description
Your knowledge of the hotel and the technical skill you display when responding to Guest telephone calls will prove you truly are a Fairmont professional. As a Reservation Coordinator, effective and engaging communication is the key when speaking to fellow Colleagues and Guests.
Reporting to the Director of Reservations, responsibilities and essential job functions include but are not limited to the following:
Consistently offer professional, friendly and engaging service
Book and enter room reservation requests using the Opera Central Reservations System and Property Management System
Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities
Update reservations ensuring a flawless check-in and check-out process
Offer dedicated support to the Sales &
Marketing team
Meet and exceed personal and team revenue goals on a monthly, quarterly and yearly basis as applicable
Answer incoming reservation calls in a timely manner
Respond to leads sent from into common reservation inbox
Follow up with clients through Lead System in TRACK
Reply to reservation e-mails and double check accuracy of reservation/notes created
Input Comp Room nights through CUDA forms
Handle and distribute faxes, voice messages and written messages for external Guests
Have a sufficient working knowledge of all departments, in particular Housekeeping, Front Office and Engineering
Assist guests regarding hotel facilities in an informative and helpful way
Follow department policies, procedures and service standards
Liaise with Sales and other departments as required
Follow all safety policies
Other duties as assigned